Built By Bees accepts returns for unopened products (that we have sold directly to you) within 15 days of purchase.
Please return your products with prepaid shipping, along with a copy of your invoice to our address below. Upon receipt of any unopened items, we will inspect the product(s) condition and “sellability” and either issue store credit, a refund or neither. Customer is responsible for ensuring product arrives safe and sound at Built By Bees facility.
Accepted returns will receive an additional $7 in store credit or coupon to offset shipping costs.
Incorrect, Damaged or Defective Items
If a shipped item is incorrect, damaged or defective, please contact us immediately to arrange store credit or cash refund.
Provide pictures of the items in question (in the shipping box preferably) and email this to us at firstname.lastname@example.org. We recommended you also contact us at 770-454-9400 with details of the product and issue. At that time, we can advise you if we need any additional information.
Built By Bees does not accept returns for products purchased from our retail resellers. Please contact your place of purchase to discuss their return or refund options for you.
Please ship return products to us at:
Built By Bees Returns
3400 West Hospital Drive
Chamblee, GA 30341
Thank you for the chance to serve you.