Product Return Policy

 

Built By Bees accepts returns for unopened products (that we have sold directly to you) within 15 days of purchase*.

 

Please return unwanted products with prepaid shipping, along with a copy of your invoice to our address below. Upon receipt of any unopened items, we will inspect the product(s) condition and “sellability”. Based on the product’s condition, we would either issue store credit, a refund or neither. Customer and shipper are responsible for ensuring return products arrive safe and sound at Built By Bees facility.

 

*Caveat: Whipped honey products are not returnable given their sensitivity to heat.

 

Accepted returns will receive up to $14 store credit or coupon to offset shipping costs paid. The payment amount will be based on our rate chart shown on the shipping page, or the actual shipping cost, whichever is less.

 

Lost Shipments

 

Built By Bees ships products to the shipping address you provide to us when placing your on-line order. If you provide us an incorrect shipping address, but you catch this and contact us before we ship your order, we can correct it on our end.

 

If this happens, we recommend you call us immediately at 770-454-9400. We’re normally packing orders throughout the day. These orders are not picked up or delivered to the freight company until after 3 pm. Once we ship an order to an incorrect address, Built by Bees can longer accept responsibility for the package. Customer would then assume responsibility for the cost or replacement of this order.

 

Incorrect, Damaged or Defective Items

 

If a shipped item is incorrect, damaged or defective, please contact us immediately to arrange store credit or cash refund.

 

Provide pictures of the items in question (in the shipping box preferably) and email this to us at sales@builtbybees.com. We recommended you also contact us at 770-454-9400 with details of the product and issue. At that time, we can advise you if we need any additional information.

 

Built By Bees does not accept returns for products purchased from our retail resellers. Please contact your place of purchase to discuss their return or refund options for you.

 

Please ship returned products to us at:

 

Built By Bees Returns

3400 West Hospital Drive

Suite 103

Chamblee, GA 30341

Thank you for the chance to serve you.